Tactical Rehabilitation
Providing the Best Quality Biomechanical Care to the World's Greatest Heroes

Biomechanical injury has been a long-standing problem in the U.S. armed forces, adversely impacting the wellbeing of the soldiers and their family, during and post service. According to reports, biomechanical injuries account for 68 percent of all limited-duty days and medical profiles, adding up to an estimated 25 million limited-duty days per year. Both military and civilian agencies have tried to understand and remediate the nuances of this specific injury, but the lack of quality biomechanical solutions has always remained a problem.

During his time as the national sales manager at a physical therapy care provider—David Marr witnessed this problem firsthand. Because biomechanical injuries are among the most common, countless traditional DME (Durable Medical Equipment) companies seek the opportunity with high hopes of big profits through low-quality products at a low price, making the fixed price reimbursement from insurance a better business opportunity rather than a better healthcare solution. To David, this was unacceptable. “I felt our nation’s heroes deserved better,” he says.

David put together a diverse executive team of entrepreneurs, business leadership, and financial expertise and coupled it with employees, most of whom were seeking post-military service jobs to bring his idea, Tactical Rehabilitation, to fruition. “Our mission is very clear,” says David. “Tactical Rehabilitation will provide the best possible products, the best possible service, and the best possible solutions to active service members so they can return to” service ready” status as quickly as possible, or, as retirees, our once-serving heroes can enjoy an active life with their grandchildren and family members through the later years in life.”

Battle-Tested Products to Meet Varied Needs

Today, Tactical Rehabilitation is widely recognized as a dedicated, trained, certified, and licensed team of individuals dedicated to improving the lives of the active and retired servicemen of the U.S. Military and their families. “Our primary focus is on timely patient care. Through our solutions, we maximize patient time and minimize non-productive time in a world full of paperwork and redundancy,” mentions Kevin MacRitchie, COO at Tactical Rehabilitation.

Operating as a full-service Durable Medical Equipment (DME) company, Tactical Rehabilitation focuses on improving the health and chronic/ mobility needs of the military community. It delivers custom products covering major categories of custom orthotics, transcutaneous electrical nerve stimulation (TENS) and interferential stimulation (IF) units, spine-back/neck, and upper and lower extremity. On the custom orthotics side, Tactical Rehabilitation’s flagship product, Sole Supports, is calibrated to a person’s weight and activity level using the revolutionary Mass Posture Theory, propagated by Dr. Ed Glazer. The custom-fit orthotics designed and manufactured in the U.S. using custom molds and 3D imaging technology provides incredible healing capacity. “We are under the umbrella of DME in the most-broad expression of the term and focus on the biomechanical healing of the U.S. military,” informs David.

The greatest need for physicians is to find companies like ours that care to solve the root problem of a patient’s condition rather than simply addressing symptoms

Tactical Rehabilitation’s TENS and IF units constitute the InTENSity 12 and InTENSity IF Combo product. Being the newest standard in portable electrotherapy, the InTENSity 12 offers patients the latest treatment options and stimulation programs in a user-friendly, ergonomic design and cell phone battery technology. This highly customizable unit has modes to reach the most recurring and chronic pains. On the other hand, InTENSity IF Combo is based on the multifunction electrotherapy concept and provides patients with two modalities in one user-friendly, ergonomic design. This powerful device delivers up to 10,000 Hz of IF therapy with sweep frequency capabilities to prevent accommodation while providing maximum treatment benefits. Further, Tactical Rehabilitation also offers conductive garments used with TENS units, which can stimulate large areas or multiple areas of the body.

For spine-back/neck, and upper and lower extremity, Tactical Rehabilitation offers a variety of spine, back, and neck DME products designed to improve posture, alleviate pain and provide stability. Similarly, the company offers a variety of Shoulder, Wrist and Elbow, Donjoy Knee, and Donjoy foot and ankle DME products designed to alleviate pain and provide stability.

“Our biomechanical solutions are designed to promote healing, rather than slowing the degradation of an individual’s condition,” says Kevin.

Supporting Patients throughout their Care Journey

Through its variety of products and support solutions, Tactical Rehabilitation gives patients a sense of reassurance that they can get relief and get back to “service-ready” status. “The greatest need for physicians is to find companies like ours that care to solve the root problem of a patient’s condition rather than simply addressing symptoms. Patients want a friendly face and someone who understands their pain and needs. That’s where our team consisting of military veterans and their family members plays a vital role. They have been trained to talk from experience with each patient and set them at ease,” states David. Beyond experience, all the patient care specialists are certified and trained in multiple areas. They are supported by licensed nurses and certified billing specialists who make the backend work for patients with the insurance provider virtually non-existent.

The process that Tactical Rehabilitation follows while catering to their clients is also seamless. To elucidate, whenever a patient receives a prescription from their physicians, the company’s specialists will contact him/ her to schedule an appointment. Its board-certified orthopedic professionals then take care of the concerned patient during the office visit.

The next step involves filling a particular order and notifying the patients about the tentative delivery date.

Thriving on the Power of Partnerships

What differentiates Tactical Rehabilitation is its ability to utilize some of the most advanced technology available to ensure an extremely efficient patient experience—from the time they first contact patients for scheduling to how they 3D model and create custom healthcare products. “It is critical for us to expedite the best in quality care such that the technology doesn’t dictate the solution, rather the individual needs of each patient dictate how the technology can help them heal best,” says Kevin. Further, the company only works with industry-leading brands for each of its products. “This means that we choose the very best product regardless of cost to ensure that our patients receive the best possible medical care. Our focus is first and foremost on timely patient care, and second on operating a business effectively that will grow with our patients’ and physicians’ needs.”

As a customer-centric company, Tactical Rehabilitation believes in the strength of relationships and partnerships. “I follow what my grandparents taught me—make sure everyone else in the room is happy first, and then you will ultimately be the happiest one in the room. I believe that my job is no less or more important than any employee here at Tactical Rehabilitation. Together we make a team that works hand-in-hand to achieve the greater goal of serving the nation’s heroes,” he elaborates.

Serving the U.S. Military, Today and Tomorrow

Tactical Rehabilitation is on a significant growth path, opening numerous new locations across the country and developing new partnerships. With this, the company is bringing its world-class solution offerings to newer markets.

In the immediate future, the company plans to bring new technologies to market that will go beyond its primary focus on biomechanical healing. “We are expanding our world class healing solutions into Post Traumatic Stress and sleep disorder space. Also, we have partnered with Nightware—a company that help people with frequent, traumatic nightmares to enjoy improved sleep quality and get more restful sleep—to explore more opportunities in the non-pharmaceutical solutions space,” adds David.

In a nutshell, Tactical Rehabilitation is explicitly focused on improving the lives of those who protect the nation’s freedom and offer to lay their lives on the line to protect citizens. The company intends to ultimately reach every military community on earth to ensure that these people receive the best care possible. “We will continue to partner with OEMs for new solutions and develop our own as we see the gap in the need. We will never stop providing the best possible solution, service, product, and care for those in need,” concludes Kevin.